NEED SOME HELP?

Help is just a click away! You can access the SMF support ticketing system in the My Account area (preferred), or click here to contact us. All support tickets and emails are answered ASAP or by the next business day.

WHAT SMF SUPPORT DO WE OFFER?

Unlike other hosts Next Level SMF was created specifically to help SMF owners. This means you can easily find in depth SMF support for most Mod and theme installs (including manual installs) Some tweaks and small customisations Errors from the forum error log Administrative and Moderation issues Forum settings and permissions Troubleshooting and general questions. You can see more detailed information about the support offered in your hosting plan.

UPTIME GUARANTEE

You’ll be up for everything! Our servers have a 99.99% uptime guarantee.

BACKED UP

We’ll save your progress! Your files are backed up monthly, and your database is backed up weekly.

SECURE

We’ll update your SMF for you ON THE DAY* each patch is released.

SET UP

Your new SMF will be installed with anti-spam configured and the mods and themes of your choice installed and set up for you! Your SMF will be ready to use from the moment you log in. Finally, a hassle free set up process!

MAINTENANCE

You’ll never have to worry about whether your SMF is up to date, it’ll be updated for you on the day* SMF releases a patch. Any mod or theme you want installed? No problem, even manual installs! Errors in your error log? No worries!

SUPPORT

Need a hand? Whether it’s a setting, permissions issue, or just a question help is only an email away. You’ll find more support here than anywhere else because I'm here to help you manage your SMF experience, not just to host it.